Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we collect information you choose to share. This may include your name, company name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. Payment details are collected when you place orders, though they are securely processed by our payment partners.

For our corporate clients, we may gather additional business details such as company registration information, preferred delivery timelines, and budget constraints to better tailor our service to your needs.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and navigation patterns. We analyze this data to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and answering inquiries
• Enhancing our services based on your feedback and preferences
• Providing relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance

We also use aggregated, non-personal data to understand market trends and optimize our operations. For example, we may analyze which types of arrangements are most popular in different seasons to better manage inventory.

With your explicit consent, we may send information about seasonal offerings, special promotions, or new services that could be relevant to your business. You can opt out of these communications anytime by using the unsubscribe link in our emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data remains within our business ecosystem and is shared only as necessary to provide services or to comply with legal requirements.

We collaborate with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they perform for us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for data storage, and regular security updates to guard against threats.

We employ physical security measures to protect our office systems, and access to personal information is restricted to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling procedures.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems—this data is handled by certified payment processors specializing in secure financial transactions.

While we employ strong security measures, no system is completely immune to risks. We continuously monitor and update our security practices to address evolving threats and maintain the highest protection standards possible.

Your Rights and Choices

You have several rights regarding your personal information. You can request to see what data we hold about you, ask us to correct inaccurate information, or request deletion of your data when legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as necessary for business purposes and legal requirements. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be kept longer if required by United Kingdom business laws or for legitimate business interests like fraud prevention.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device that remember your preferences and enable certain site features.

Essential cookies are required for the proper functioning of our website – they enable basic features like page navigation and access to secure areas. These cookies do not collect personally identifiable information and are automatically enabled when you use our site.

We use analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve the user experience. This data is collected in aggregate form and does not identify individual users.

You can manage cookie settings through your browser. However, disabling certain cookies might affect some features and your overall browsing experience.

Business Transfers and Changes

If Crystal River Horizon undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure that your personal information is either securely transferred to a successor entity (with appropriate privacy protections) or securely deleted according to data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or a notice on our website before they take effect.

Minor updates for clarity or administrative changes may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we discover that we have inadvertently collected data from someone under 18, we will promptly delete that information from our systems.

Parents or guardians who believe we may have collected data from their child can contact us using the details below, and we will address the matter immediately.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within the United Kingdom jurisdiction. However, some of our service providers may handle data internationally. In such cases, we ensure appropriate safeguards to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.